The role
We are a leading animal feeds manufacturing company operating from Belfast and Dungannon. We are seeking an experienced Customer Services Administrator to join our Belfast team on a Job-Share basis. This is a 12-month fixed-term opportunity working two days per week, Thursday and Friday. The successful candidate will provide a professional and efficient service to customers, support the sales team, and help ensure customer ordering expectations are met.
Key Responsibilities
- Receive, process and manage customer orders accurately and efficiently.
- Respond promptly and professionally to customer account enquiries, liaising with relevant colleagues where necessary.
- Monitor bag stock levels held at external locations and communicate replenishment requirements.
- Work closely with sales representatives, using reports and ordering information to anticipate demand and ensure customer expectations are met.
- Prepare documents, reports and administrative information for the Dungannon site.
- Maintain accurate customer, order and stock records within the companys systems.
- Investigate and help resolve order, delivery and account queries, keeping customers informed of progress.
- Support colleagues across the customer service, sales, production and logistics functions as required.
- Contribute to a positive, flexible and team-focused working environment.
Essential Experience and Skills
- Strong working knowledge of Microsoft Excel
- Excellent verbal and written communication skills, with a professional and helpful approach.
- High level of accuracy and attention to detail.
- Strong organisational skills, with the ability to prioritise work and manage competing deadlines.
- Ability to interpret reports and use information to support customer requirements.
- Confident working both independently and as part of a small team.
- A practical, proactive approach to problem-solving and following enquiries through to resolution.
Desirable Experience
- Previous experience in a customer service, customer administration or order-processing role.
- Previous experience using an ERP system, such as Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central.
In return, the successful candidate can embark on this excellent opportunity for both career and personal development. The company also provides an excellent benefits package including competitive salary, pension, and life assurance.
To learn more about the company and to apply for this position please visit:
No unsolicited CVs from Agencies please.
We are an Equal Opportunities employer
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