Purpose of the role:
We are recruiting a Customer Service Administrator on a 12-month fixed-term contract The Customer Service Administrator will play a key role within the Customer Service team, providing operational support across customer service activities to ensure the efficient processing of customer orders and enquiries.
The role is responsible for delivering excellent customer service, supporting order management processes, and maintaining accurate customer information while helping to ensure continuity of service during peak trading periods.
The successful candidate will work closely with experienced team members to develop a strong understanding of customer requirements, operational processes, and business systems. They will contribute to continuous improvement initiatives and support the wider Customer Success strategy through effective customer engagement, data accuracy and process excellence.
Key Responsibilities include:
- Process customer orders accurately and efficiently from receipt to completion.
- Manage customer enquiries via telephone, email and other communication channels.
- Maintain accurate customer records and order information within company systems.
- Support customers with product, order and delivery-related queries.
- Liaise with internal departments to ensure customer requirements are met.
- Resolve customer issues promptly and professionally, escalating where appropriate.
- Monitor order progress and proactively communicate updates to customers.
- Assist with the management of customer accounts and documentation
- Provide reception cover on a rotational basis.
Essential Criteria:
- Minimum 2 years experience in customer service
- Effective written and verbal communication skills
- Excellent organisational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills.
- Strong IT skills including standard Microsoft packages
Desirable Criteria:
- Experience within a manufacturing, logistics, supply chain or agri-food environment.
- Experience using ERP, CRM or order management systems.
- Experience handling customer orders and customer account administration.
- Understanding of customer lifecycle management and customer service best practice.
- Experience using Microsoft Dynamics, Power BI or similar business systems.
- Full driving licence and access to a car
Skills:Customer Service Communication Time Management Attention to detail Problem Solving Adaptability
Benefits:Group Life Assurance Paid Holidays Parking Pension Fund
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