Head of Digital Product Management
Department: Digital
Employment Type: Permanent
Location: London
Reporting To: Head of Digitised Services
Description
Responsible for managing, overseeing and leading Product Ownership within Polo Digital, establishing product and service development best practices and management cadences and routines. This role is vital in the development of Polo’s Digital capability, the ability to develop, manage, release and improve digitised services in the market.
As Appian product owner, accountable for the development of Appian as a platform across Polo Digital’s services and products; to oversee the implementation of Appian as applied to the IRC product, to define best practice deployment and customisation methods, management of the change portfolio. Accountable for the definition and maintenance of Appian product standards and optionality.
Key Responsibilities
Product Ownership LeadershipLead and oversee the Product Management and Product Ownership function, including networks of product and service champions across the Digital Vertical.Act as a role model for strong product ownership practices and behaviours.
Champion Polo Digital’s foundational principles, behavioural standards, and delivery mindset.
Appian Product Vision, Strategy, and Roadmap
Define, own, and communicate the Appian product vision, strategy, and roadmap.
Own and maintain the technical specification and product definition of Appian for all Polo Digitised Services.
Manage and prioritise the Appian product backlog to coordinate development, enhancements, and continuous improvement.
Appian Product DevelopmentAccountable for the development of new Appian functionality to support Polo’s Digitised Service portfolio.
Extend Appian capabilities to new Lines of Business, including Declarations and Endorsements.
Govern the product development roadmap, overseeing the product change lifecycle from qualification through build, test, and release.
Prioritise new developments based on business value, risk, and operational impact
Standardisation of Product Collateral & IP:Own all supporting intellectual property for the Appian platform, including:
- Access to test environments and Appian test instances
- Workflow solutions and prototypes
- General and client-specific data schemas
- Transformation rules
- Testing standards and best practices
- Technical and solution design documentation
Ensure consistency, scalability, and reusability across all digitised services.
Service Deployment and Client Support
Partner with the Digital Delivery Lead to support deployment of Appian-based services to new and existing clients.
Oversee and support product customisation to meet client requirements.
Work closely with implementation partners to ensure quality, consistency, and timely delivery.
Product Performance and Continuous Improvement
Monitor the performance of digitised services hosted on Appian using KPIs and analytics.
Work with Operational and Technology teams to identify root causes of underperformance.
Define and drive solutions to improve service quality, efficiency, and customer outcomes.
Skills, Knowledge and Expertise
Significant experience in product management or product ownership roles within digital, technology, or platform-led environments.
Proven experience owning and scaling enterprise digital platforms, preferably low-code or workflow-based platforms such as Appian.
Strong background in delivering complex digital products and services within regulated or enterprise-scale organisations.
Experience managing product portfolios, roadmaps, and change pipelines across multiple stakeholders.
Ability to interpret data, KPIs, and analytics to drive informed product decisions.
Strong leadership, coaching, and mentoring capability.
Confident decision-maker with excellent problem-solving skills.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
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