IT Service Management Lead — Incident & Change Excellence

Hargreaves Lansdown is seeking an IT Service Management Lead to own the ITSM practice across IT Service Operations. You will lead the Service Management team, define incident, problem, change and release processes, and ensure evidence of controls for risk, audit, and regulators.

The role requires managing major incidents, driving improvements, and ensuring configuration data remains accurate across heritage, cloud-native, and SaaS platforms. Bristol-based, full-time, with hybrid options.

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