Lead, Customer Service & Fulfillment – Hybrid & AI-Enabled

Company: MSD Animal Health UK Ltd
Apply for the Lead, Customer Service & Fulfillment – Hybrid & AI-Enabled
Location: Milton Keynes
Job Description:

MSD Animal Health UK Ltd is seeking a Lead Associate, Customer Service to head the Order & Logistics function, driving order fulfilment, inventory coordination, and service excellence. You will guide the team, manage escalations, and partner with Demand Planning, Supply Chain, and Commercial teams to optimise fulfilment across the customer journey.

The role emphasizes continuous improvement, process automation, and data-driven decisions to enhance customer experience and business performance.

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Posted: October 15th, 2026