Customer Service & Logistics Leader

Merck & Co., Inc. in the UK is seeking a Lead Associate, Customer Service to guide the Order & Logistics team, drive on-time delivery, and improve customer experience. You will manage allocations, coordinate with Demand Planning and Distribution, and lead continuous improvement initiatives in a hybrid work environment.

The role requires strong leadership, SAP experience, and a proven ability to handle complex customer issues with a focus on service excellence and process optimization.

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