Senior Lead OTC ETF Manager Senior Vice President

Overview

In this role you will lead the Investor Services Operations team within Citi’s Security Services group, shaping strategy and delivering complex change across the post-trade space. You will own the OTC/ETF operating model, mentor a high-performing team, and partner with Product, Technology, and clients to drive transformation. The position combines operational excellence with strategic innovation to deliver robust governance, risk control, and impactful client outcomes. This is a high-visibility role at a global bank focusing on automation, AI-enabled initiatives, and cross-functional delivery.

Pay / Benefits

• hybrid working model (up to 2 days at home)
• generous holiday allowance
• annual performance-related bonus
• private medical insurance
• pension plan
• paid parental leave

Responsibilities

• Define and deliver the strategic roadmap for the OTC/ETF derivatives operating model
• Oversee process analysis and design; drive business requirements and testing strategy
• Collaborate with senior stakeholders, Product, Technology, and clients to align infrastructure with strategic goals
• Lead, mentor and develop a high-performing team; drive talent acquisition and succession planning
• Manage relationships with key institutional clients and represent the department in governance forums
• Own operational risk and control framework; drive remediation and governance across processes
• Partner with Technology, Operations, and Product to prioritize the technology roadmap and champion automation and AI initiatives
• Support business development through client pitches, RFPs, and product structuring
• Lead cross-functional transformation programmes across Operations, Technology, Legal, Compliance, and Risk
• Act as a subject matter authority in OTC/ETF Derivatives for industry forums
• Own departmental budgeting, headcount, and KPI reporting
• Oversee root cause analysis and management of ad-hoc client inquiries

Key requirements

• Extensive senior leadership experience in Change Management, operational improvements, or senior operations/product management with OTC derivatives
• Deep expertise in OTC Derivatives theory and practical application across assets (rates, credit, FX, equity, commodities)
• Deep ETF theory and operational flow from creation to trading
• Experience in funds accounting/middle office/transfer agency operations (desirable)
• Proven track record leading large teams and driving organizational change
• Strong client relationship management at C-suite level
• Experience designing and executing operating model transformations with automation
• Knowledge of Calypso Technology or similar platforms; ability to steer systems architecture
• Commercial acumen and experience in business development or product strategy
• Excellent analytical, organizational, and interpersonal skills; ability to work under pressure
• Data-driven decision making; advanced MS Office; programming knowledge (Python, SQL, Java) and data visualization (advantageous)
• Knowledge of BABOK/IIBA certification advantageous; AI tool integration experience; strong risk management skills

• leadership
• stakeholder management
• communication (oral and written)
• Calypso Technology
• Python
• SQL

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