Business Development Manager

Overview

In this role, you will drive year-on-year revenue growth for Capita Public Services by identifying and closing new business in the public sector. You’ll work with cross-functional teams to tailor solutions, build trusted relationships with senior stakeholders, and embed Capita’s technology-enabled offerings into delivery opportunities. The position sits in a collaborative Growth team focused on innovation and client value, offering a chance to shape how public services operate more efficiently. This is a high-impact role with a clear mission to enable purposeful change.

Pay / Benefits

• up to 70,000 + bonus
• flexible working arrangements
• 23 days’ holiday (rising to 27)
• paid volunteering day
• pension and life assurance
• cycle-to-work scheme

Responsibilities

• drive revenue and margin growth across the Public Sector
• identify, qualify and close new business opportunities
• develop win strategies aligned to customer needs and CPS propositions
• build relationships with key public sector stakeholders
• embed technology-enabled solutions with market development, Win Centre and technology teams
• use data, insight and sales tools to manage pipeline and forecast
• collaborate across CPS to ensure smooth transition of new business into delivery and account management

Key requirements

• experience in the Public Services Sector with selling Contact Centre, Tech Sales, BPO, and Case Management propositions
• proven track record of managing a sales pipeline and achieving targets
• confident engaging with senior stakeholders and building trusted relationships
• commercially astute with ability to qualify opportunities and tailor solutions
• skilled in using insight and market intelligence to drive sales decisions
• understanding of business development best practices: account planning, pipeline discipline, reporting and risk management

• collaborative
• commercially astute
• stakeholder management
• Salesforce (desirable)
• data-driven decision making
• market intelligence

…