Outbound Sales Executive

Overview

In this hybrid role, you will join Vitality’s Direct Telemarketing team to drive lead generation across business and direct channels. You’ll learn Vitality’s Business and Direct products and engage with employers, decision-makers, and health-conscious individuals to introduce the benefits on offer. You will build relationships, identify needs, and connect customers with the right specialists, contributing to a broader mission of healthier, protected lives. You’ll work in a dynamic, customer-centric environment that values learning, performance, and continuous improvement. This is a chance to shape customer experiences while developing a career in a commercial, award-winning company.

Pay / Benefits

• Bonus schemes
• Pension contribution matching up to 6% (up to 12% total)
• Vitality health insurance with rewards
• Life assurance (four times annual salary)

Responsibilities

• Generate and qualify leads across business and direct customer segments
• Engage with employers, decision-makers, and individual customers to explain Vitality benefits
• Identify customer needs and connect them with appropriate specialist teams
• Build relationships and maintain a proactive, customer-focused approach
• Participate in training across Business and Direct products and contribute to continual improvement
• Collaborate with cross-functional teams to support sales and customer service goals

Key requirements

• Excellent verbal and written communication
• Positive attitude and willingness to learn
• Confidence in building relationships with a wide range of people
• Resilience and adaptability to stay motivated through setbacks
• Flexible approach and openness to change
• Passion for delivering outstanding customer experience
• Proactive mindset and commitment to continuous improvement
• Integrity and doing the right thing for customers and colleagues

• Great communication
• Positive attitude
• Resilience & adaptability
• Relationship-building
• Customer-centric mindset

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