Nights Area Service Manager

Overview

In this Nights ASM role, you lead Lift Engineers across London Underground night operations to ensure safe, reliable service. You will coordinate workloads, support performance and wellbeing, and maintain strong safety standards in a busy, safety-first environment. The position is largely office-based with site attendance, linking engineering delivery to customer needs. You’ll work with cross-functional teams to keep operations smooth and drive continuous improvement. This is a chance to shape night-time service quality within a global leader in elevating solutions.

Pay / Benefits

• Annual bonus
• Company car
• 25 days holiday plus bank holidays
• Company pension
• Life Assurance
• Employee Assistance Programme

Responsibilities

• Manage and support Lift Engineers on night operations within London Underground
• Coordinate day-to-day engineering activities and workload
• Support engineer performance, development and wellbeing
• Ensure jobs are completed safely, efficiently and on time
• Monitor operational performance and respond to issues
• Work closely with customers and internal teams
• Support planning, resources and priorities across the operation
• Promote a strong safety culture
• Lead by example to maintain a positive, supportive team environment

Key requirements

• Proven experience managing or supervising engineering/technical teams
• Confidence managing people and handling day-to-day operational challenges
• Strong communication and organisational skills
• Ability to prioritise effectively in a busy environment
• Proactive, can-do approach
• Comfortable working with different stakeholders
• Understanding the importance of safety, quality and customer service
• Lift industry experience is desirable
• Full UK driving license

• leadership
• communication
• organisational skills
• stakeholder management
• lift industry experience (desirable)
• driving license (full UK)

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