National Road Logistics Transport Specialist

Overview

In this role you will identify and manage customs-related exceptions to safeguard shipments from Europe to the UK, collaborating with customs, planners, vendors, and operations. You will help prevent delays, ensure regulatory compliance, and advocate proactive problem-solving in a fast-paced control-tower environment. You will support continuous improvement to reduce repeat issues and improve service levels, contributing to customer satisfaction and on-time delivery.

Pay / Benefits

• dynamic and supportive work environment
• cross-border FTL/LTL operations insight
• professional development opportunities
• team culture built on trust and shared goals
• role with tangible impact

Responsibilities

• Identify and investigate customs-related exceptions before they affect customer lead times
• Review vendor documentation for compliance and accuracy
• Resolve customs issues such as missing/incorrect documentation, references, and transit discrepancies
• Liaise with customers, vendors, customs teams, and operations to expedite shipments
• Escalate critical issues and support recovery plans for delayed or held consignments
• Ensure compliance with UK customs regulations and internal procedures
• Maintain clear communication on exception status and resolutions
• Analyze recurring issues and support continuous improvement initiatives

Key requirements

• Experience in customs, imports, freight forwarding, logistics, or supply chain operations
• Understanding of customs procedures and compliance requirements
• Strong analytical skills with excellent attention to detail
• Ability to prioritise workload and meet strict deadlines and service levels
• Excellent communication and stakeholder management skills
• Strong problem-solving skills and a proactive approach
• Experience investigating root causes and implementing corrective actions
• Customer-focused mindset with a commitment to operational excellence

• Analytical thinking
• Stakeholder management
• Proactive problem-solving
• Attention to detail
• Customer-focused mindset
• Clear communication

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