Overview
In this role you will support and coordinate vendor governance activities in our London office, helping ensure governance commitments and supplier performance are tracked and delivered. You will partner with the Technology Vendor Manager to maintain reporting packs, SLAs, and KPI baselines while driving continuous improvement across the vendor ecosystem. You will balance commercial constraints with operational practicality and work with cross-functional teams to safeguard contract terms and service quality. This is an opportunity to shape how we manage complex supplier relationships at a global law firm. You will operate in a hybrid environment and contribute to a culture of inclusivity and高
Pay / Benefits
- Private medical insurance
- Pension and flexible savings options
- Income protection and life assurance
- Electric car and cycle to work schemes
- Additional holiday/birthday leave
- Employee networks groups
Responsibilities
- Plan and coordinate operational, quarterly and strategic vendor governance meetings with agendas, packs, actions and follow-ups
- Review supplier reports, challenge gaps and ensure corrective actions are owned, tracked and closed
- Provide operational support to the Technology Vendor Manager, including planning, reporting and monitoring governance commitments
- Support performance management by establishing baselines, SLAs and KPIs and reporting methods
- Collaborate on supplier benchmarking and market analysis to assess competitiveness and identify improvements
- Maintain contract management frameworks, obligations registers, trackers and risk/issue registers
- Monitor adherence to contract terms, service schedules and performance regimes with evidence for audit readiness
- Assist with contract changes, renewals and exits under Strategic Sourcing leadership
- Maintain stakeholder relationships and act as a primary operational contact for routine vendor matters
- Contribute to supplier transition and exit planning
- Support financial controls through invoice, PO and spend reconciliation and identify potential overcharging
- Identify risks and issues related to service continuity, performance and compliance, coordinating mitigations
- Drive continuous improvement with Strategic Sourcing and service delivery teams through data-driven insights
Key requirements
- 3–6 years’ practical experience in vendor management, PMO, ITSM or related governance role
- Experience with managed service providers for outsourced IT services
- Experience in legal or professional services is advantageous
- Working knowledge of ITIL
- Ability to implement and maintain vendor management tools, trackers and governance routines
- Ability to interpret contracts, service schedules, SLAs and KPIs
- Understanding of financial controls, POs, invoicing and spend analysis
- Strong documentation, reporting and analytical skills
- Effective stakeholder and supplier relationship management, with constructive challenging ability
- Proficiency in Microsoft 365 and interest in AI tools like Microsoft Copilot
- stakeholder management
- clear and succinct communication
- attention to detail
- ITIL
- vendor management tools and trackers
- reporting and analytics
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