Practice & Business Manager

Overview

In this senior role you help shape Keats Group Practice’s future by leading non-clinical operations and business strategy. You will work with the GP Partners to ensure the practice runs smoothly, remains financially sustainable, and continues delivering excellent patient care. You’ll build reliable systems, drive continuous improvement, and challenge the status quo to make the organisation more resilient. This role combines hands-on leadership with strategic planning, offering a meaningful opportunity to influence both people and processes.

Pay / Benefits

• 65,000-70,000 salary
• 37.5 hours per week (flexible across four or five days)
• six weeks’ annual leave plus public holidays
• NHS Pension Scheme access
• CPD support
• informal visits welcomed

Responsibilities

• Leadership and organisational management: translate strategy into plans, participate in weekly meetings, assign ownership, provide timely advice, and deputise for Partners when needed
• People, HR and workforce: lead workforce planning and HR processes, oversee recruitment and development, manage attendance and performance, and ensure fair, compliant practices
• Operations and systems: oversee day-to-day non-clinical operations, develop reliable systems, supervise rota and resilience planning, drive process improvement with technology and data
• Finance, income and business performance: support budgeting, forecasting and financial planning; oversee NHS income and expenditure; identify opportunities to improve income and reduce costs
• Governance, compliance and CQC readiness: embed governance, coordinate CQC readiness, maintain policies and risk management
• Projects, change and development: lead significant projects from planning to review; evaluate new ways of working and prepare business cases
• Communication and relationships: improve internal communication among Partners and staff; liaise with external stakeholders and North Camden Primary Care Network
• Partnership and strategic development: reduce operational dependency on Partners; contribute to workforce, financial sustainability, service development and resilience
• General responsibilities: flexible approach, confidentiality, adherence to NHS and statutory obligations

Key requirements

• Substantial experience leading people and operations in a complex organisation
• Experience managing multidisciplinary teams and supporting other managers or leads
• HR and people management experience including attendance and performance issues
• Financial management, budgeting or forecasting experience
• Experience leading significant projects or organisational change
• Workforce planning and reliable operational systems development
• Solid understanding of NHS primary care/general practice
• Strong leadership, communication and interpersonal skills with credibility across staff and senior stakeholders
• Ability to combine strategic thinking with hands-on problem-solving
• Strong ownership, prioritisation, delegation and accountability

• Leadership
• Communication
• Empathy
• EMIS or other primary-care clinical systems (desirable)
• Digital transformation, automation or business-intelligence tools (desirable)
• Use of data to support decisions

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