Overview
In this role, you will lead the retail operations for Manchester Airport, partnering with F&B, essential and specialist retail, and hospitality teams to optimise passenger experience and drive revenue. You will influence performance through strong relationships with retail partners and cross-functional teams while maintaining high standards and operational efficiency. You will plan for seasonal demand and infrastructure changes to keep the retail operation agile. This role offers the chance to impact how millions of travelers experience shopping and services at a major UK airport. Join MAG to contribute to sustainable, inclusive growth and a best-in-class journey for customers and colleagues
Pay / Benefits
- Flexible and generous company pension plan (up to 10%)
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
Responsibilities
- Support and manage Manchester Airport’s retail and commercial partners to improve passenger experience and commercial performance
- Influence partner performance to maximise revenue, ensure product availability, and uphold high retail standards
- Plan for seasonal changes, infrastructure developments, and passenger demand to keep retail operations effective
- Foster strong relationships across Food & Beverage, Essential & Specialist Retail, and Hospitality
- Lead and coordinate cross-functional teams to maintain operational efficiency
- Conduct and leverage customer experience audits and mystery shopping to drive improvements
- Analyse data to identify opportunities for continuous improvement and manage priorities
Key requirements
- Strong organisational, communication and problem-solving skills
- Proven stakeholder and retail partner relationship management experience
- Commercial awareness and experience managing KPIs and performance
- Ability to work under pressure in a fast-paced operational environment
- Strong leadership, influencing and cross-functional working skills
- Experience of customer experience, audits and mystery shopping
- Ability to analyse data and drive continuous improvement
- Strong IT skills and ability to manage competing priorities
- stakeholder management
- problem-solving
- communication
- data analysis
- KPI management
- IT literacy
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