OTC ETF Operational Change Manager Director

Overview

In this role you will lead the OTC/ETF Operational Change function within Citi’s Operations Change team, driving end-to-end change delivery and governance for post-trade services. You will shape the strategic roadmap, oversee multi-workstream transformations, and partner with Product, Technology, and clients to enable automation and scalable operations. The position emphasizes operating model improvements, risk control, and senior stakeholder management to deliver high-impact programs. This is an opportunity to influence how Citi delivers OTC derivatives and ETFs at scale in a global, dynamic environment.

Pay / Benefits

• 27 days holiday plus bank holidays
• annual discretionary bonus
• private medical insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave

Responsibilities

• Define and execute the strategic roadmap for the OTC/ETF Change function
• Oversee process analysis, solution design, and testing across project portfolio
• Collaborate with senior stakeholders, Product, Technology, and clients to align infrastructure with goals
• Lead and develop a high-performing team including managers and senior analysts
• Manage senior client relationships and represent the department in governance forums
• Own the operational risk and control framework, driving remediation and governance
• Partner with Technology, Operations, and Product to prioritise the technology roadmap and champion automation
• Support business development and client pitches with subject matter expertise
• Sponsor and lead multi-workstream transformation programmes
• Represent Citi as an industry SME at forums and regulatory groups
• Manage departmental budget, headcount, and KPI reporting
• Oversee root cause analysis and respond to ad-hoc client and business requests

Key requirements

• Progressive senior leadership experience in Change Management or related operational leadership roles
• Deep expertise in OTC Derivatives and ETF theory and practice across asset classes
• Experience leading large-scale organizational change and team of managers
• Proven senior client relationship management at C-suite level
• Track record in operating model transformations with automation and tech-driven change
• Knowledge of OTC/ETF platforms and ability to guide systems architecture
• Strong commercial acumen and contribution to revenue or product strategy
• Excellent analytical, organizational, negotiation, and prioritization skills
• Data-driven decision making; advanced MS Office; knowledge of Python/SQL/Java and data visualization advantageous
• Excellent communication and cross-stakeholder influence skills
• Experience leading AI tooling for project delivery
• Knowledge of BABOK/IIBA is advantageous
• Strong risk awareness and control environment management
• Bachelor’s degree; Masters preferred; CFA/FRM/PMP advantageous

• leadership
• stakeholder management
• communication
• Python
• SQL
• Java

…