Head of Operational Risk, Investments and Support Functions

Overview

As Head of Operational Risk for Investments and Support Functions, you will lead a team of risk specialists providing expert oversight and challenge across Quilter Investments, Technology, Data & Information Security, Strategic Projects and HR. You will independently identify, assess, monitor and escalate principal operational risks to support informed decision-making and strategic growth. You will partner with leadership to embed robust risk management and shape the risk culture across the organisation. This role offers the opportunity to influence risk strategy in a fast-evolving, customer-centric business.

Pay / Benefits

• Holiday: 26 days
• Quilter Incentive Scheme
• Pension Scheme
• Private Medical Insurance
• Life Assurance 4x salary
• Income Protection 75% of salary

Responsibilities

• Oversee risk framework across Investments, Data & Technology, Strategy and HR, including technology, change and AI-related risks
• Develop and enhance risk appetite and management framework with Risk & Compliance
• Conduct and oversee risk assessments to identify and mitigate material risks
• Monitor, report, and escalate significant risks and incidents, and provide actionable insights
• Present risk metrics and recommendations to senior management and management committees
• Contribute to the Risk Plan and manage budget for the Risk Function
• Act as a trusted adviser to executives, challenging strategies and embedding risk considerations in decision-making
• Collaborate with Compliance on regulatory developments and responses
• Promote risk awareness and design risk management training with Learning & Development
• Provide leadership to the CRO function, build relationships across defence lines and with Boards/Committees
• Develop capability within the team, drive best practice and continuous improvement

Key requirements

• Significant senior-level risk management experience, ideally at Head of or Executive level
• Experience in wealth/asset management or related investment and financial planning services
• Relevant industry and regulatory qualifications
• Proven leadership and ability to develop high-performing teams
• Ability to respond to changing priorities and emerging material risks with credible leadership
• Strong analytical and risk assessment skills with clear, actionable insights
• Experience presenting to senior stakeholders and at Board/Committee level

• leadership
• stakeholder management
• clear communication
• risk management framework design
• risk assessment and reporting
• regulatory compliance knowledge

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