Senior Engineering Resilience Manager

Overview

In this role you lead Engineering’s approach toOperational resilience, contingency planning and incident response at Heathrow. You will head the Engineering Resilience team, oversee the Incident Response Team, and work across Heathrow to strengthen preparedness and recovery. The role blends strategic leadership with hands-on delivery, including running exercises and guiding senior stakeholders during disruption. You become a key trusted advisor and hand-on incident commander during major events, contributing to safe and efficient airport operations.

Pay / Benefits

• competitive salary
• performance-based annual bonuses
• Share in Success Bonus plans
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Lead and develop the Engineering Resilience team, set priorities and readiness
• Identify critical services and dependencies and ensure proportionate resilience measures
• Develop, maintain and assure Engineering resilience and contingency plans
• Establish risk-prioritised desktop, simulation and live exercises; manage the Incident Response Team (recruitment, training, readiness)
• Participate in on-call incident response and provide calm, credible leadership during disruption; lead debriefs and drive improvements
• Report to senior leaders on resilience risks, preparedness and improvement priorities; provide resilience expertise to projects and change initiatives

Key requirements

• Proven experience in developing, exercising and assuring resilience, contingency and recovery plans
• Experience in senior incident response or command and control roles
• Experience in designing and delivering exercises with debriefs and follow-up improvements
• Proven leadership and development of teams; strong understanding of operational risk and dependencies
• Strong stakeholder leadership and credible advisory/ challenging skills
• A relevant professional qualification, degree or equivalent experience in resilience, emergency planning, business continuity, crisis management or related discipline

• Stakeholder leadership
• Influencing and credible advising at all levels
• Calm, credible leadership under pressure
• Resilience and contingency planning
• Incident response management
• Exercise design (desktop, simulation, live)

…