Billing Manager

Overview

As Billing Manager, you will oversee a consistent, compliant revenue service from triage through to billing and income recognition. You’ll lead the Billing team, set priorities, monitor delivery, and advise on complex or high-risk cases while upholding financial controls and audit trails. You will build cross‑institution relationships, use metrics to drive performance, and spearhead process and system improvements. This role offers a meaningful impact on revenue operations within a global university context.

Pay / Benefits

• 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• Option to purchase 5 additional days’ annual leave
• Defined benefit pension (CARE)
• Cycle to work scheme
• Season ticket loan
• Immigration loan or relocation support for eligible posts

Responsibilities

• Lead delivery of a compliant, user-focused revenue service from intake to income recognition
• Manage and develop the Billing team, setting priorities and monitoring performance
• Provide guidance on complex/high-risk cases while maintaining strong controls and audit trails
• Foster cross‑functional relationships and use management information to drive performance
• Lead improvements to processes, systems, SOPs and service standards
• Ensure accurate and timely service delivery and governance across faculties
• Advice on financial controls, compliance requirements and risk mitigation

Key requirements

• Significant experience in finance operations, accounts receivable, billing, credit control or related service delivery
• Experience in leading and developing a team in a large/complex organization
• Ability to manage competing priorities and deliver high-quality, customer-focused service
• Strong understanding of financial controls, audit and compliance
• Analytical skills to use management information to identify risks and drive improvements
• Effective communication and relationship-building with stakeholders
• Proficiency with Excel, finance systems, CRM or case-management systems
• Experience in improving processes, strengthening controls and standardising ways of working
• Commitment to equality, diversity and inclusion

• Effective communicator
• Relationship builder
• Influencing and advisory skills
• Excel
• CRM systems
• Case-management systems

…