Head of Business Operations – Wise Platform

Overview

As Head of Business Operations at Wise, you will scale and optimize servicing for our platform partners, shaping the operational roadmap globally. You’ll balance strategic vision with hands-on execution, leading cross-functional teams to keep partner KPIs green and operations efficient. The role offers autonomy to design impactful processes, drive partner success, and influence product and operations toward scalable, high-performing outcomes. You’ll work across customer support, FinCrime, expansion, and product launches to advance the mission of money without borders.

Responsibilities

• Own servicing and operational KPIs across cross-functional teams and incubate new operations for partner types or products
• Lead and ensure partners’ operational success, maintaining stable and green KPIs and SLAs
• Influence product and indirectly lead operations to ensure capacity and prioritization aligned with partner needs
• Shape and execute the global operational roadmap with a hands-on, autonomous approach
• Foster growth of cross-functional teams from customer success to servicing and operations
• Gain exposure to the full breadth of product and servicing operations including expansion and launches
• Champion the mission of enabling money movement without borders by driving scalable processes

Key requirements

• 8+ years in a broad, senior operational leadership role within payments/fintech or financial services
• Proven track record delivering large-scale, end-to-end solutions in data-driven environments
• Entrepreneurial, hands-on, with ability to execute high-impact initiatives
• Proficient with data analysis, dashboards, and at least SQL or Python
• Experience translating qualitative data (customer contacts, operational cases) into actionable improvements

• cross-functional leadership
• data-driven decision making
• ambition and initiative
• SQL
• Python
• analytics dashboards

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