Client Change Team Leader, Pension Administration

Overview

In this role, you lead a team delivering pension-focused client projects and events, ensuring timely, accurate results and compliant operations. You will manage scoping, costing, and resourcing while coaching others to reach their potential. Expect fast-paced work, cross-functional collaboration, and opportunities to drive process improvements within pension schemes. You will contribute to meaningful client outcomes and uphold a people-first, collaborative culture.

Pay / Benefits

• competitive compensation
• comprehensive benefits
• career development opportunities
• collaborative culture
• global reach with local impact

Responsibilities

• Lead and inspire a team, coaching individuals to reach their potential
• Oversee scoping, costing, and resourcing of projects and events in collaboration with Specialists
• Perform and verify manual and automated pension calculations (retirements, leavers, deaths, pension increases)
• Interpret and run MKEY reports and conduct data mining to locate critical information
• Ensure compliance with GMP/GMPE, disclosure requirements, and other regulatory obligations
• Review Scheme Booklets, Trust Deeds, Rules, and Actuarial instructions for accuracy
• Assume designated Project Owner responsibility for a portfolio of projects and events
• Drive process improvement initiatives and support senior staff implementation
• Deputise for the Senior Operations Manager when required

Key requirements

• Seasoned occupational pension schemes expert with knowledge of DB, DC, or Hybrid schemes
• Experience at team leader or principal level seeking progression to Team Leader
• Proven people management experience from trainees to senior associates
• Strong analytical and problem-solving abilities with a logical approach
• Excellent communication and prioritisation skills to meet deadlines
• Ability to scope, cost, resource, and check projects/events
• Proactive leader capable of inspiring, motivating, and developing the team

• leadership
• coaching and development
• clear communication
• pension regulations knowledge GMP/GMPE
• data mining and analysis
• MKEY reporting

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