Senior Product Manager – Growth

Overview

In this role, you shape a product strategy focused on enhancing customer experience while driving sustainable growth. You work across web and app journeys, turning insights into measurable product outcomes and collaborating with cross-functional teams. You will lead experiments and build compelling business cases to balance customer value with business priorities. This position offers the chance to influence senior stakeholders and contribute to a fast-paced, outcome-focused culture.

Responsibilities

• Shape and own a product strategy and roadmap centered on customer experience and sustainable growth
• Identify opportunities across the customer journey using insights, market understanding and performance data to prioritise impact
• Lead experimentation across digital experiences and scale successful tests into product improvements
• Develop deep understanding of customer behaviour, needs and friction points in web and app experiences
• Build clear commercial cases for investment balancing customer value, growth potential and delivery
• Collaborate with Product, Engineering, Design, Data, Commercial and Marketing to deliver measurable outcomes
• Influence senior stakeholders, align priorities, and challenge existing thinking constructively
• Lead initiatives from discovery through delivery and optimisation with outcome focus
• Support high standards of product craft through coaching and sharing best practices

Key requirements

• Strong Senior Product Manager experience in a customer-led, digital product or growth environment
• Track record of improving customer journeys and delivering measurable commercial or growth outcomes
• Strong customer experience expertise across web, app or other high-volume digital journeys
• Commercial acumen and understanding of product decisions on growth and business performance
• Experience using experimentation, customer insight and product data to identify opportunities and inform prioritisation
• Ability to build compelling business cases and make trade-offs between customer, commercial and delivery considerations
• Strong stakeholder management and influencing skills, including partnering with commercial and customer-facing teams
• Independence and resilience to operate through ambiguity and drive direction
• Hands-on approach combining strategic thinking with close customer problem solving and delivery
• Experience in FinTech, insurance, marketplaces or other commercially focused product environments (valued)

• Stakeholder management
• Influencing and alignment
• Resilience and adaptability
• Experimentation
• Customer insight analysis
• Product data analysis

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