Services Engagement Manager – ClinData

Overview

In this role you help set customers up for success in a Veeva ClinData Implementation by shaping proposals, defining strategy during scoping, and aligning sales, services, and partners. You act as a solution expert, outline project charters, staffing, timelines, and costs, and deliver SOWs to enable a smooth start. You’ll work closely with cross-functional teams to ensure a compelling, outcome-focused implementation plan. This is a high-impact, client-facing role in a fast-growing SaaS company committed to transforming the life sciences industry.

Responsibilities

• Collaborate with services and sales to craft implementation proposals and build client confidence
• Set and manage client and internal expectations to ensure long-term success
• Coordinate awareness and alignment with partner ecosystem
• Position support, training, and other solutions required for a successful experience
• Prepare and deliver proposals and Statements of Work (SOW) and advise on potential implementation partners

Key requirements

• 5+ years delivering consulting services or selling services for Clinical Data Applications
• 2+ years scoping/defining project plans, resource models, and negotiating SOWs for software implementations
• Understanding of clinical trials data capture and how EDC works with IVRS, safety systems, CTMS, downstream databases, and eCOA
• Familiarity with the Life Sciences Industry
• Ability to engage audiences including executive leadership
• Strong negotiation skills
• Collaborative and consultative work style
• Ability to travel

• Collaborative and consultative
• Executive stakeholder engagement
• Resilience under pressure
• EDC
• IVRS
• CTMS

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