Company: State Street Bank
Location: London
Job Description:
Overview
In this client-facing role, you will remotely manage and support production Charles River IMS environments across multiple clients within the SaaS offering. You will ensure system availability, perform configuration, patches, upgrades, and performance tuning, and assist with continuity planning and incident resolution. You will collaborate with clients, internal teams, and vendors to deliver a seamless service and drive continuous process improvement. The position supports a fast-paced, service-driven environment and may require occasional travel and out-of-hours work. Your work helps maintain reliability and maximize client value on a shared platform.
Pay / Benefits
- generous medical care
- insurance and savings plans
- flexible Work Program
- paid volunteer days
- employee networks
Responsibilities
- Provide expert-level remote management, administration and support for client production Charles River IMS solutions
- Assist clients in optimal use of the system
- User administration and privileges management
- Parameter configuration changes
- Ensure system availability and monitor performance
- Perform Charles River IMS and database software patches
- Coordinate version upgrades
- Troubleshoot and resolve problems
- Business Continuity / Disaster Recovery assistance
- Transition new clients to production operation
- Collaborate with vendors to deliver integrated services
- Participate in continuous service improvement and process refinement
- Evaluate and implement 3rd party tools to enhance delivery
- Occasional out-of-hours support and weekend work
- Occasional travel for planning and review meetings
Key requirements
- Experience with Financial Services Investment Management or related systems (e.g., Charles River IMS)
- Proven ability to partner with internal departments to deliver customer service
- Experience with MS SQL Server, Oracle, and/or Sybase database configuration and administration
- Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery/business continuity
- Excellent customer service, troubleshooting, and communication skills
- Bachelor’s degree in a technical or analytical discipline (preferred)
- Minimum 3+ years’ relevant industry experience
- customer service mindset
- interpersonal and written communication
- verbal communication
- MS SQL Server
- Oracle
- Sybase
…
Posted: October 16th, 2026