Partner Relationship Manager – Financial Institutions

Overview

In this role you will lead commercial initiatives and drive in-year financial performance for a major existing channel. You’ll shape the UK market perspective within Elavon, managing bank partnerships and governance with cross-functional teams. The position involves delivering transformational changes, prioritising and commercialising capabilities, and turning customer insights into actionable plans for stakeholders. You’ll work closely with Sales, Product, Marketing and Operations to ensure on-time delivery and growth aligned to the banking channel strategy.

Pay / Benefits

• market-competitive compensation package
• performance-based incentives
• inclusive equitable benefits
• training and career progression opportunities
• employee recognition programs
• ongoing compensation review

Responsibilities

• Manage and deliver commercial initiatives and in-year financial targets for a major channel
• Support UK market perspective within Elavon to grow bank partnerships
• Co-own governance routines with Bank Partner; document meetings and actions
• Lead transformational changes across the channel leveraging significant resource and investment
• Oversee prioritisation and commercialisation of functional/tech deliverables from other departments
• Manage bi-annual customer feedback and proposition benchmarking; produce concise reports for internal and partner stakeholders
• Ensure project/action plans cover inception to delivery with accountability across organisations
• Collaborate with Sales, Product, Marketing, Operations to ensure propositions are fit for purpose, feasible and timely
• Contribute to Short and Medium Term Plans to meet planning cycle deadlines
• Engage with growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy
• Represent the UK business as a key face to drive strategic growth with Bank Partner stakeholders

Key requirements

• 5 years+ experience in UK Financial Services
• Excellent knowledge of UK Payments, Banking and UK market
• Experience delivering end-to-end revenue growth programs
• Ability to deliver large-scale initiatives with ambiguity
• Strong attention to detail and ability to identify trends for senior stakeholders
• Excellent communication and interpersonal skills (oral and written)
• Ability to work in a fast-moving, complex environment
• Proven track record delivering projects/commercial initiatives
• Willingness to adapt to change and see the bigger picture
• Excellent time management skills
• Willingness to travel to EU or UK locations

• collaboration
• customer-centric mindset
• drive for results
• planning & organizing
• stakeholder management
• problem solving

…