Site Manager

Overview

In this Site Manager role, you will lead the day-to-day operations of a busy GP practice in New Malden within Groves Health. You shape services, supervise multidisciplinary teams and ensure safe, patient-centred care while driving service improvements. You will partner with clinical and operational leaders to uphold NHS standards and governance. This growth-focused opportunity lets you influence practice performance across a multi-site group while developing staff and processes.

Responsibilities

• Provide operational leadership for daily practice activities
• Lead and develop administrative and reception teams
• Manage workforce activities including recruitment, induction, and performance management
• Ensure compliance with CQC, NHS contractual requirements, GDPR, Health & Safety, safeguarding
• Lead investigations into complaints and incidents with a focus on learning and improvement
• Monitor performance and support achievement of QOF, Enhanced Services and targets
• Collaborate with Partners, SMT, PCN and external organisations on service development
• Oversee governance, risk management, business continuity and quality assurance
• Manage premises, facilities, IT and resources to maintain a safe, compliant environment
• Support payroll, pensions, workforce admin and coordination with Finance & HR
• Foster clear, engaging communication and regular team meetings
• Deputise for senior management as required
• Undertake other duties to support effective operation of the practice

Key requirements

• Significant management experience within General Practice, Primary Care or the NHS
• Experience leading multidisciplinary teams and managing day-to-day operations
• Worked in workforce management, recruitment, performance and staff development
• Financial management, budgeting and resource planning
• CQC compliance, clinical governance and risk management
• Experience delivering NHS contractual requirements including QOF and enhanced services
• Experience handling complaints and incidents and managing organisational change
• Strong IT and data management skills, including clinical systems and performance reporting
• Desirable: experience as a Practice Manager; managing multiple GP sites; premises and facilities management
• Desirable: procurement and contract management; digital healthcare initiatives

• leadership of multidisciplinary teams
• strong communication and engagement
• problem-solving and continuous improvement
• Clinical IT systems and performance reporting
• EMIS Web (desirable)
• Docman (desirable)

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