Business Excellence Manager – OBEX

Overview

As Business Excellence Manager, you will raise planning and execution standards across Marketing, Medical, Sales and related functions to accelerate oncology launches. You will define practical excellence frameworks and embed them in local teams, strengthening segmentation, omnichannel engagement, and launch readiness. You’ll coach cross-functional colleagues, develop tools and playbooks, and translate global best practices into local action to improve patient and business outcomes. This role offers the chance to shape how we plan and deliver life-changing medicines at pace, with a strong emphasis on collaboration and capability-building across the organization.

Pay / Benefits

• competitive salary and benefits

Responsibilities

• Define practical excellence standards for planning, customer engagement and execution across customer-facing functions
• Review and challenge brand, medical and functional plans to improve customer focus and delivery discipline
• Establish segmentation, customer journeys and omnichannel execution best practices
• Set measurable launch readiness criteria and enable coordinated launches
• Capture and share best practices across Marketing, Medical, Sales, Diagnostics and care transformation
• Identify capability gaps and deliver targeted interventions to improve planning and execution
• Design and deliver tools, playbooks, workshops and guidance for day-to-day application of frameworks
• Partner with Learning and Capability teams to align priorities and adoption across functions
• Adapt global/regional/external best practices to the UK context for effectiveness and compliance
• Monitor adoption, gather feedback, and drive continuous improvement and maturity gains

Key requirements

• Relevant professional experience in marketing, commercial capability, learning and development, commercial excellence or related discipline
• Significant pharmaceutical or healthcare experience with accountability for brand, medical, business or customer engagement strategy
• Strong track record of owning plans, launches or customer engagement activities and improving outcomes
• Experience designing and leading capability programmes for marketing, sales or other commercial audiences
• Understanding of digital marketing, omnichannel engagement and use of data and technology in commercial roles
• Experience supporting launches, CRM implementation or adoption, and commercial onboarding
• Experience influencing stakeholders and delivering through cross-functional, regional or global matrix teams
• Experience creating and embedding standards, frameworks, tools or better ways of working across a matrix organisation
• Credible facilitation, communication, coaching, stakeholder management, planning and project management capability
• Able to balance strategic thinking with hands-on delivery and measurable improvement

• facilitation
• communication
• coaching
• CRM
• omnichannel engagement
• data-driven decision making

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