Head Of Cleaning Services

Overview

In this role you will provide specialist cleaning leadership across the OCS portfolio, driving consistent standards, performance and compliance. You will support account teams, develop cleaning capability, and push improvements through innovation and best practice. You’ll lead a network of Cleaning Managers and collaborate with clients to secure satisfaction and contract growth. The position blends hands-on operational leadership with strategic input on bids, mobilisations and sustainability-minded practices. This is a chance to shape service delivery at scale within a respected facilities management group.

Pay / Benefits

• digital learning via OCS Academy
• Hapi employee discounts
• Wagestream flexible pay (contract-specific)
• 600+ live learners training and development
• award-winning employer culture
• flexible/perks-enabled benefits

Responsibilities

• Provide specialist cleaning expertise and guidance to account teams across OCS.
• Drive consistent cleaning standards, operational efficiency and service quality across the portfolio.
• Develop and implement standard operating procedures, auditing frameworks and performance measures.
• Support contract mobilisations, operational reviews and service improvement initiatives.
• Conduct site assessments and audits, identifying opportunities to improve productivity, quality and compliance.
• Support account teams in implementing BICSc standards and relevant cleaning procedures.
• Coach and develop Cleaning Managers, Supervisors and operational teams, sharing best practice and improving cleaning capability.
• Lead and develop the OCS cleaning network, encouraging collaboration, knowledge sharing and career progression.
• Support recruitment, retention, training and workforce planning across cleaning operations.
• Promote a positive, high-performing culture focused on safety, service quality and continuous improvement.
• Build effective relationships with clients and internal stakeholders to support customer satisfaction and contract retention.
• Identify opportunities to improve services and develop additional business.
• Provide specialist cleaning input into bids, tenders, mobilisations and client presentations.
• Represent OCS at relevant industry events and networking opportunities.
• Support account teams in improving productivity, profitability and service delivery.
• Monitor supplier performance and work with Procurement to improve value, quality and cost control.
• Identify opportunities to optimise resources, reduce waste and improve operational efficiency.
• Support service development through new cleaning methods, technologies and digital solutions.
• Ensure cleaning operations align with relevant legislation, company policies, client requirements and industry standards.
• Support account teams with auditing, compliance records, corrective actions and safe systems of work.
• Oversee relevant cleaning accreditations and support the consistent application of OCS cleaning procedures and toolkits.
• Promote sustainable cleaning practices and identify opportunities to improve environmental performance.
• Manage budgets and expenditure as directed.
• Provide matrix leadership and support to Account Cleaning Managers.
• Support the effective management of cleaning resources and supplier performance across the portfolio.

Key requirements

• Significant experience in cleaning operations (≈10 years) within Facilities Management.
• Strong knowledge of cleaning standards, industry best practice and BICSc.
• Proven ability to lead, influence and develop operational teams across multiple sites or contracts.
• Experience improving service delivery, implementing change and driving operational performance.
• Commercial awareness including cost control, productivity and profitability.
• Experience supporting bids, tenders and client presentations.
• Strong client relationship management and stakeholder engagement skills.
• Excellent communication, presentation and problem-solving skills.
• Good IT skills, including Microsoft Office and Excel.

• Proactive
• commercially minded
• results-driven
• Microsoft Office
• Excel
• BICSc standards

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