Key Account Manager

Overview

In this role you will serve as a trusted advisor to large Banking and PSP clients, steering end-to-end relationships from strategic initiatives to day-to-day opportunities. You will manage a focused portfolio with account plans and regular business reviews, while promoting Swift’s solutions at industry events. You will build a strong network across the sector and translate client needs into value for the business, staying ahead of market trends and regulatory changes. This position offers cross-functional collaboration in a global, innovation-driven company and opportunities to shape adoption of Swift’s technologies.

Responsibilities

• Own end-to-end client relationships from strategic initiatives to day-to-day projects
• Manage portfolio with account plans, reviews, and Salesforce-based tracking
• Promote Swift products and services at industry events and meetings
• Develop network across Banking and PSP sector; monitor market trends and regulatory changes
• Identify customer needs and growth opportunities; build long-term relationships
• Represent clients internally, sharing feedback and market intelligence
• Collaborate with cross-functional teams to deliver integrated solutions
• Maintain and develop personal skills and knowledge; coach junior staff

Key requirements

• 10+ years of sales experience in banking/payments/PSP
• Experience with Swift or other transaction technology/software companies
• Knowledge of key players in Banking and PSP sector
• Experience working with senior executives in financial institutions
• Strong written, verbal, and presentation skills
• Ability to engage at multiple levels of an organization
• Excellent organizational skills and prioritization abilities
• Masters Degree in Business Administration or equivalent (advanced degree preferred)

• 强力沟通与表达能力
• 客户导向与关系管理
• 跨团队协作与影响力
• Salesforce
• transaction technology/software
• industry knowledge of Banking/PSP sector

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