Senior Engagement Manager, AWS AI Engineering (EMEA)

Overview

As Senior Technical Customer Solutions Manager, you coordinate AI engagements across EMEA, guiding intake, ownership, and progress from first contact to launch. You combine program management with technical fluency to free AI engineers to build and deliver, ensuring customer outcomes are achieved after workshops. You’ll work with customers, account teams, solutions architects, and partners to move initiatives forward, using AI and automation to streamline processes. This role offers the chance to shape AI-native software adoption at scale, with hands-on workshops and ongoing customer impact. Travel in EMEA up to 25% is expected.

Responsibilities

• Own intake and assign named owners for each engagement
• Drive end-to-end engagements as single point of contact for customers and account teams
• Engage with executives and engineering leaders to define and achieve business outcomes
• Run team operating rhythm and track operational metrics
• Leverage AI agents and automation to reduce manual work in intake, staffing and follow-up
• Stay hands-on with demos and immersion days, joining workshops with practitioners
• Travel within EMEA up to 25%

Key requirements

• Experience leading large-scale technical or engineering programs with proven impact
• Experience in enterprise IT, vendor or consulting environments, managing technical programs
• Experience in customer-facing roles with executives, technologists or partners
• Experience leading technical and non-technical transformation projects across functions

• strong communication with executives
• cross-functional collaboration
• problem-solving and adaptability
• familiarity with AI ecosystem: foundation models, agent frameworks, coding assistants
• experience with cloud services migrations and modernization
• pipeline management and reporting

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