Technical Account Manager

Overview

In this role you will serve as the primary technical contact for AutoStore Partners and End Customers, driving governance, advisory, and long-term success of deployed systems. You enable partners, improve system uptime, and guide technical improvements across the portfolio. You’ll collaborate with cross-functional teams to resolve complex issues and promote adoption of new products and standards. This position offers scope to shape customer experiences, optimize performance, and contribute to a growing global automation ecosystem.

Responsibilities

• Manage an assigned portfolio of AutoStore Partners as the primary technical account contact to ensure partner and customer success
• Monitor system health and KPIs to optimize availability and reduce incidents
• Provide technical advisory and escalation support for software, networking, mechanical, electrical, configuration, commissioning, and integration challenges
• Enable partner capability growth through technical reviews, training support, and sharing best practices
• Build strong relationships with partners, customers, Sales, Product, R&D, Service & Support for alignment and continuous improvement
• Create and share knowledge resources to improve internal and partner capabilities
• Support new products and change adoption by preparing partners for modules, upgrades, and lifecycle transitions
• Analyze complex challenges, identify trends, and drive preventative improvements to enhance customer experience and partner performance

Key requirements

• Experience with practical software, networking, mechanical, or electrical installation and configuration environments
• Experience in automation within industrial environments and understanding of AutoStore technology and products
• Ability to travel across EMEA as required
• Customer- and partner-centric mindset with a proactive, preventative approach
• Strong analytical thinking and root-cause analysis capabilities
• Good communication skills and ability to build trust with technical stakeholders
• Fluency in German and English languages

• Customer-centric mindset
• Proactive and preventative approach
• Strong communication and stakeholder management
• Software, networking, mechanical, and electrical installation and configuration
• Industrial automation expertise
• Root-cause analysis

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