Sr Fulfillment Advisor

Overview

In this role, you will support the EMEA Card Fulfilment team by delivering expert client service and managing complex card implementation projects. You’ll act as the primary client interface, coordinating with internal partners to ensure timely, smooth deliveries. The position involves global clinical scope with regional considerations, offering exposure to large-scale programs and cross-functional collaboration. You will shape client experiences and contribute to a culture of responsible growth within a leading financial institution.

Pay / Benefits

• Private healthcare for you and your family
• Annual health screen
• Competitive pension plan
• Paid parental leave (maternity and paternity) and family leave
• Flexible benefits and wellbeing options
• Emotional wellbeing support and wellness programs

Responsibilities

• Serve as the primary client interface to establish connectivity between organizations
• Organize and coordinate internal and external activities for timely client implementation
• Maintain close client interaction via phone, video, email, and in person
• Collaborate with Sales, Operations, Technical Help Desk, and Fulfilment to ensure seamless delivery
• Support EMEA regional projects within global programs or regional requirements
• Delegate tasks to regional technical teams to secure timely deliverables

Key requirements

• Commercial card experience
• Client facing experience
• Excellent verbal and written communication skills
• Logical and evaluative approach to tasks
• Positive and willing to learn attitude
• Good problem solving and evaluative skills

• Strong communication
• Problem solving
• Teamwork and collaboration
• Project Management qualifications
• Experience in a sales-led environment
• Additional language skills (Spanish/French/German/Italian)

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