Clinical Governance Manager

Overview

In this Governance Manager role, you drive clinical governance to ensure safe, compliant, high-quality care across PHL. You lead governance processes, partnering with service leadership to manage incidents, risk, and complaints while promoting learning and continuous improvement. You work to embed a positive safety culture and align governance with national standards and ISO requirements. This is a visible, senior clinical-leadership position within a values-driven, team-first organisation.

Pay / Benefits

• hybrid working
• permanent contract
• 37.5 hours per week
• competitive salary
• employee recognition
• development opportunities

Responsibilities

• Lead and influence governance practice across the organisation
• Maintain up-to-date knowledge of governance frameworks (CQC, NHS England, NICE, CAS alerts)
• Produce patient safety and governance reports for services and committees
• Support investigations into patient safety incidents and potential litigation
• Maintain the risk register and provide expert clinical risk management advice
• Oversee complaints handling and learning via Datix
• Develop and embed clinical and governance policies and procedures
• Chair delegated sub-committee and support governance meetings across services
• Support ISO 9001 quality management implementation and oversight
• Coordinate risk and quality initiatives with stakeholders across the organisation

Key requirements

• Experience in clinical governance and compliance in healthcare (minimum ~3 years)
• Qualified professional (nurse, paramedic, pharmacist or AHP) with current registration (min ~5 years)
• Experience developing and implementing governance procedures and policies
• Experience coordinating risk management and risk reporting
• Understanding of Information Governance (Data Protection)
• Proven ability to build relationships with senior managers
• Experience drafting briefing papers and reporting to committees
• Strong analytical ability to synthesize information for governance and compliance
• Change management skills
• Knowledge of serious incident investigations (PSIRF) and patient complaints

• leadership presence
• strong communication
• collaboration
• clinical governance
• risk management
• Datix (incident and complaints handling)

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