Nights Contract Manager

Overview

In this role you will oversee train presentation and cleaning activities in depots, ensuring stock and presentation meet safety, quality, and contractual standards. You will lead safe, compliant delivery of contracted services across a major rail contract in Central London during night shifts. You will drive continuous improvement, manage costs and staffing, and ensure resources and training enable reliable, on-time operations. You will partner with stakeholders to maintain safety culture and achieve KPI targets.

Pay / Benefits

• Digital Learning via the OCS Academy
• Retail perks via Hapi app
• Flexible pay via Wagestream
• Professional growth with 600+ live learners
• Award-winning employer recognition
• TRUE values: Trust, Respect, Unity, Empowerment

Responsibilities

• Oversee train presentation and cleaning in depots to required safety, quality, and contractual standards
• Lead safe, compliant delivery of contracted services across a major rail contract
• Manage staffing, labour deployment, and operational costs within budget
• Ensure availability of resources (staff, equipment, materials) and maintain assets to spec
• Plan and control work schedules, shift patterns, and labour to meet KPIs
• Manage absenteeism, holiday, and leave to minimise service disruption
• Ensure compliance with rail industry standards, client procedures, and safe systems of work
• Drive continuous improvement with cross-functional teams and monitor KPI/SLA performance
• Develop and maintain relationships with client stakeholders and unions
• Investigate incidents and implement corrective actions to prevent recurrence

Key requirements

• IOSH Managing Safely, NEBOSH, or equivalent health & safety qualification (desirable)
• Knowledge of Sentinel Scheme Rules and rail industry safety standards (desirable)
• Sentinel Card and/or PTS certification, or willingness to obtain (desirable)
• Experience managing operations in Rail, Transport, Facilities Management, or other safety-critical environments
• Experience in rail depot, rolling stock, or transport environments (highly desirable)
• Understanding of rail compliance, contractor management, and safety-critical working practices
• Ability to build relationships with Trade Union representatives and drive collaborative improvements

• leadership and people management
• stakeholder management
• communication and briefing
• Sentinel Scheme Rules knowledge
• PTS certification (or willingness to obtain)
• HSE and safety management best practices

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