Account Manager

Overview

In this role you will manage a portfolio of clients within Global Payment Solutions, ensuring high-quality service and timely resolution of complex queries. You act as the single point of contact for clients, supporting liquidity and cash management needs while nurturing relationships with key stakeholders. You will aim to retain and grow annual revenue, deliver service excellence locally and regionally, and manage risk and issues. This position blends client-facing leadership with cross-functional collaboration in a global bank that values diversity and inclusion.

Pay / Benefits

• private healthcare for all UK-based employees
• enhanced maternity and adoption pay
• contributory pension scheme with generous employer contribution
• tailored professional development opportunities
• competitive pay and benefits package
• inclusive and diverse workplace commitment

Responsibilities

• Manage liquidity and cash management needs for a portfolio of Financial Institutions
• Maintain relationships with key influencers in client Treasury/Finance organizations
• Retain annual revenue of the portfolio and support growth opportunities
• Identify opportunities to deliver client service excellence locally and regionally; manage risks and issues
• Maintain client footprint with essential information to deliver a superior experience
• Monitor and guide resolution of European and local basic queries assigned to others

Key requirements

• Experience in client and customer relationship management in a professional environment
• Ability to prioritise multiple portfolio demands across stakeholders
• Excellent time management, planning and organisation for time-sensitive tasks
• Proven ability to identify and meet customer needs across products and services
• Financial services background with understanding of local and global cash management advantageous
• Ability to identify/address actual or potential business or relationship risks advantageous
• Ability to speak an additional European language advantageous

• relationship management
• time management
• prioritisation
• cash management
• relationship management in financial services
• risk identification and mitigation

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