Customer Success Manager- Energy Commodities

Overview

As a Customer Success Manager in our EMEA team, you drive value realization for clients by guiding onboarding, adoption, and usage across UI, analytics, and API workflows. You map user networks within each account and translate client goals into actionable success plans. You partner with Account Managers to protect retention, monitor health, and surface value prior to renewals. This role blends hands-on client engagement with process-building to scale impact in energy markets driven by data and AI.

Pay / Benefits

• Flexible hybrid working
• Equity options
• Private health insurance (Vitality)
• Global volunteering policy
• Continuous learning and tool exploration
• Collaborative culture

Responsibilities

• Lead onboarding programs and time-to-value initiatives for new clients and users across platforms and API workflows
• Maintain a comprehensive map of users and buying centers per account to track usage and identify gaps
• Transform client goals into documented success plans and use cases, reviewed with champions quarterly
• Monitor account health, address risks early, and provide value-based usage insights to the Account Manager ahead of renewals

Key requirements

• 4+ years in energy, commodities or shipping markets (analyst, trader, charterer, broker or operator) or relevant customer success/account management experience with technical users
• Experience with data products or APIs used by technical/analytical buyers in energy/commodity/maritime contexts
• Technical fluency or willingness to learn about APIs, data integrations and how analysts consume data
• Ability to build trust with front-line users and with senior decision-makers
• Data-driven approach using usage data and CRM to prioritize time and demonstrate value

• credibility with end-users
• strong interpersonal skills
• commercial curiosity
• APIs
• data integrations
• Python (nice to have)

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