Patient Services Advisor

Overview

In this role you support Groves Health’s NHS services by delivering friendly, efficient reception and administrative support across busy GP sites. You will manage appointments, queries, and patient records while coordinating with clinicians and external partners. The position offers exposure to multiple reception/administration areas, with training provided to use Practice software. You’ll work with a collaborative team to ensure a smooth patient journey and high-quality service.

Pay / Benefits

• permanent contract
• salary 12.80 per hour
• full-time and part-time options
• training provided
• supportive team
• career development potential

Responsibilities

• Booking and managing telephone appointments for patients
• Managing the practice email inbox and responding to requests
• Responding to patient queries via the website and online services
• Welcoming patients and handling queries professionally
• Contacting patients on behalf of GPs to arrange appointments or relay information
• Receiving, sorting, scanning and distributing post
• Registering new patients and ensuring accurate records
• Liaising with external organisations (pharmacies, care homes, other healthcare services)
• Using EMIS, Docman and Microsoft Office (training provided)
• Supporting colleagues with general administrative duties and contributing to smooth practice operations
• Assisting with opening/closing the practice when required

Key requirements

• Excellent communication and interpersonal skills
• Friendly, approachable, professional demeanor
• Strong commitment to patient service
• Organised with ability to prioritise competing demands
• Calm under pressure in a busy environment
• Attention to detail and confident with computer systems
• Ability to work independently and in a team
• Adaptable and willing to learn new systems
• Understanding of confidentiality and handling patient information
• Experience in GP/NHS/healthcare preferred but not essential

• customer service orientation
• teamwork
• professionalism
• EMIS
• Docman
• Microsoft Office

…