Local Business Manager – Kings Road

Overview

In this Local Business Manager role at Metro Bank, you will strengthen the bank’s brand and business model within the store and local community by growing lending and deposits with local businesses. You will collaborate with colleagues to provide top-tier service to business customers and organise events that connect local firms with Metro Bank’s offerings. You will assess new account applications to manage risk and coach store colleagues to deliver excellent business banking service. This position offers hybrid work options and opportunities to progress within a people-focused, collaborative culture.

Pay / Benefits

• competitive salary
• discretionary annual bonus
• generous holiday allowance
• attractive pension scheme
• healthcare
• life assurance

Responsibilities

• Originating and developing relationships with new and existing business customers to grow deposits and lending
• Coordinating internal support for business customers to deliver exceptional service
• Organising events for network-building among local businesses and showcasing Metro Bank offerings
• Reviewing new account applications to ensure accuracy and risk controls
• Developing and coaching the store team to deliver strong business banking service
• Collaborating with the Local Director to guide store colleagues and maintain service quality
• Understanding and communicating risk considerations to protect customers and the bank
• Promoting Metro Bank brand and business model within the local community

Key requirements

• Customer-focused service mindset
• Ability to learn quickly in a fast-paced environment
• Commitment to high-quality work and exceeding expectations
• Knowledge of local businesses and key players in the area
• Coaching and inspiring store colleagues in business banking
• Awareness of job-related risks and their implications for stakeholders

• Customer service orientation
• Fast learner
• Attention to detail
• People leadership and coaching
• Risk awareness
• Communication and collaboration

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