Team Manager, Financial Crime, EU (Spanish Speaking)

Overview

In this role you lead a growing EU Financial Crime Operations team to protect Monzo and customers from fraud, AML and related risks. You’ll coach a ~12-person team, drive performance, and shape hiring and development. You’ll collaborate with cross-functional stakeholders to improve processes and tooling while upholding Monzo’s values. The role offers remote UK work, a clear focus on financial crime prevention, and the chance to influence a high-impact customer-centric mission.

Pay / Benefits

• salary 38,300 – 49,000 (+ 2,500 Multilingual Premium)
• incentive awards tied to performance
• Learning budget £1,000 per year
• remote work setup support (MacBook and home office)
• health, benefits (unspecified)
• opportunities for growth and development

Responsibilities

• Conduct quality checks on (senior) financial crime investigators to drive performance and coaching
• Handle complex case escalations from senior investigators
• Manage personal and professional development of the team
• Foster a positive, high-performance and engaged team culture
• Chair employee relations cases and align decisions with Monzo values
• Lead weekly team meetings and aggregate feedback for operational leadership
• Involve in hiring processes and interviewer duties to shape the team
• Collaborate to improve processes and tooling based on team feedback

Key requirements

• Fluent in English and Spanish (written and verbal)
• Strong team leadership experience in Financial Crime within financial services
• Proven ability to drive high performance through others
• Extensive knowledge/experience in financial crime investigations across AML, Screening, or related areas
• Solid understanding of the UK and EU financial crime landscape and risks

• coaching and people development
• high engagement leadership
• clear communication and stakeholder management
• financial crime investigations (AML, Screening)
• knowledge of financial crime risks in UK/EU
• screening and transaction monitoring concepts

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