Senior Product Manager – Customer Intelligence

Overview

In this senior role, you shape how we use data, technology and AI to understand customers and deliver smarter, more relevant experiences. You will bridge Product, Data and Tech to turn complex data opportunities into clear priorities and outcomes. You’ll lead delivery from discovery through to optimisation in a fast-paced, cross-functional environment. Your work directly supports better customer understanding and decision-making at scale, aligning with our mission to empower financial choices.

Responsibilities

• Shape the product strategy and roadmap for customer intelligence capabilities, linking data and technology opportunities to customer and business value.
• Collaborate with Data, Engineering and specialist teams to translate complex concepts into clear product priorities.
• Identify opportunities to leverage trusted customer data, AI and emerging tech to enhance understanding and support for customers.
• Use data, insight and experimentation to test assumptions, prioritise opportunities and measure value delivered.
• Lead complex product initiatives from discovery to delivery and optimisation, making decisions under uncertainty.
• Navigate dependencies, technical trade-offs and data considerations while maintaining focus on customer and commercial value.
• Influence senior stakeholders and consolidate diverse perspectives around a clear product direction.
• Support high standards of product craft through coaching, mentoring and sharing best practices.

Key requirements

• Senior Product Manager experience in data-rich, technically complex or digital product environments
• Experience building products involving customer data, data platforms, identity, personalization, analytics, AI or related tech
• Sufficient technical understanding to work credibly with Data and Engineering teams and to make informed trade-offs
• Strong data-led approach with evidence of turning insight into product decisions and measurable outcomes
• Experience shaping strategy and roadmaps in ambiguous situations
• Independent, accountable, able to own a complex area and maintain momentum
• Strong communication and stakeholder management skills for diverse audiences
• Commercial awareness linking technical investment to customer value and business outcomes
• Hands-on approach combining strategic thinking with delivery focus
• Open to candidates from FinTech, insurance, marketplaces and other digital product environments

• strong communication
• stakeholder management
• commercial awareness
• data platforms
• identity
• personalisation

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