Product Owner

Overview

As Product Owner for Metering, you own strategic systems such as IFS Cloud and MWO, aligning operational needs with IT and partner teams. You translate business requirements into scalable tech solutions, manage roadmaps and backlogs, and drive improvements across metering operations. The role blends product ownership with hands-on configuration, governance, and delivery to support regulatory, commercial, and growth objectives. You’ll work in a hybrid setting from Newcastle and help shape essential infrastructure services for life.

Pay / Benefits

• Matched or contributory pension scheme
• Online GP service
• Employee assistance programme
• My Rewards discounts
• Life assurance
• Cycle to work and other wellbeing schemes

Responsibilities

• Own and maintain the product vision, roadmap and development priorities for Metering operational systems
• Manage and prioritise the product backlog, balancing business value, operational requirements, risk and compliance
• Act as the functional and technical owner for IFS Cloud, MWO and supporting platforms
• Own system administration and configuration, including workflows, business rules, user access and operational processes
• Design, configure, test and deploy approved small-to-medium system enhancements and changes
• Own IFS Cloud and PSO scheduling configuration, periodically reviewing the setup to identify opportunities for optimisation and improvement
• Work closely with Operations teams to understand business requirements and create, prioritise and maintain a roadmap of system changes
• Partner with M Group IT, Architecture, Infrastructure, Information Security and other technical teams to ensure solutions meet governance, security and technology standards
• Carry out and support impact assessments for system changes, upgrades and new functionality
• Coordinate testing activities, including system testing and user acceptance testing
• Support the ongoing maintenance lifecycle of IFS and PSO, planning upgrades and testing
• Investigate and resolve system issues with IFS, MGS support and IT teams
• Support business reporting requirements by creating new reports and modifying existing IFS Quick Reports
• Facilitate workshops to gather and refine requirements
• Translate requirements into user stories, acceptance criteria and functional specs
• Lead technical assessment, design and implementation of system and process improvements
• Identify opportunities to automate and digitise processes to improve efficiency
• Support project delivery, system implementations and future mobilisations
• Provide post-deployment support and optimise solutions based on feedback
• Maintain system documentation and process maps
• Monitor system effectiveness and coordinate with Central IT to manage issues

Key requirements

• Experience with Field Service Management or Enterprise Asset Management platforms
• Strong knowledge of IFS Cloud and/or IFS MWO
• Experience configuring and administering enterprise business systems
• Ability to design, build, test and implement system enhancements
• Understanding of system integrations, APIs and data flows
• Strong reporting, data analysis and troubleshooting skills
• Previous Product Owner, Systems Analyst or similar systems-focused role
• Experience managing product backlogs and prioritising change
• Strong ability translating business requirements into technical solutions
• Excellent stakeholder management and facilitation skills
• Strong analytical, problem-solving and organisational skills
• Ability to communicate technical concepts to non-technical stakeholders
• Degree-level education or equivalent practical experience in Information Technology, Business Systems, Engineering or related discipline
• Demonstrable experience administering and improving enterprise business systems

• Stakeholder management
• Strong communication
• Analytical thinking
• IFS Cloud
• IFS Mobile Workforce Optimisation (MWO)
• Enterprise systems administration

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