Director of Information Technology

Overview

In this role you will lead the hotel’s IT strategy and operations, aligning technology with business goals and guest experience. You’ll drive digital transformation, oversee critical systems and security, and mentor a high-performing IT team within a luxury hospitality context. You’ll partner with senior leadership to assess risks and opportunities, shaping technology investments that enhance efficiency and guest satisfaction. This is a chance to influence technology at a globally recognised luxury brand and contribute to exceptional service.

Pay / Benefits

• competitive salary and benefits package
• collaborative working environment
• career development opportunities

Responsibilities

• Define and execute the technology strategy and roadmap for the hotel to meet business and guest needs
• Oversee IT infrastructure, networks, cybersecurity, telecoms and Audio-Visual operations
• Ensure reliability, security and performance of hospitality systems and guest-facing tech
• Lead digital transformation and continuous improvement projects
• Develop and mentor the IT team and foster a culture of service excellence
• Manage IT budgets, vendor relationships, procurement and technology contracts
• Ensure compliance with corporate standards, cybersecurity and data protection regulations
• Advise senior leadership on technology risks, opportunities and investments
• Collaborate with department heads to implement tech solutions that improve operations and guest satisfaction
• Manage business continuity, disaster recovery and incident response planning

Key requirements

• Senior IT leadership experience, preferably in luxury hospitality or service-focused environments
• Strong technical expertise across infrastructure, networking, cybersecurity, cloud and enterprise applications
• Proven track record in IT strategy development and tech transformation initiatives
• Financial acumen with budget and technology investment experience
• Experience building and leading high-performing technical teams
• Understanding of information security, risk management and compliance frameworks
• Experience supporting hospitality systems (PMS, POS, guest tech platforms)
• Excellent project management, problem-solving and decision-making skills
• Strong communication and stakeholder management abilities
• Knowledge or experience with Marriott systems and platforms would be desirable
• Good written and spoken English, eligible to work in the UK

• strong communication
• stakeholder management
• leadership and team development
• infrastructure
• networking
• cybersecurity

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