Director, Commercial Data – Animal Health

Overview

As the Customer MDM Business Lead, you will own the business side of Customer Master Data Management for the Commercial organization. You translate strategy and market needs into master data requirements, governance, adoption plans, and measurable value. You will align global, regional, and market stakeholders to ensure trusted customer data, clear decision rights, and market-ready execution. You drive value realization through data quality, governance, and cross-functional collaboration. This role is a chance to shape the CRM data ecosystem and impact commercial effectiveness at scale.

Pay / Benefits

• comprehensive benefits package
• medical, dental, vision insurance
• retirement benefits including 401(k)
• paid holidays and vacation
• sick days
• employment benefits

Responsibilities

• Act as the primary business lead for Customer MDM across the Commercial organization, translating strategy into data requirements.
• Build alignment across global, regional, and market stakeholders to support decision-making, funding, prioritization, and adoption.
• Define and maintain business rules, policies, standards, and decision rights for customer master data; establish data quality KPIs and controls.
• Chair the Customer Data Governance Council and drive decisions, issue resolution, and escalation as needed.
• Own the business processes for Customer MDM, communicating business value and ROI across sales, marketing, analytics, and engagement.
• Prioritize markets, use cases, and resources based on ROI, data readiness, and organizational readiness.
• Lead global change management and market readiness for Customer MDM rollout and continuous improvement.
• Partner with Commercial, IT, Data & Analytics, Privacy, Compliance, Legal, and regional teams to ensure compliant, effective governance of customer data.

Key requirements

• Stakeholder leadership experience across global, regional, and market levels with sponsors and working teams.
• Deep expertise in Master Data Management, governance models, data quality, stewardship, and customer data lifecycle.
• Strong understanding of commercial processes: customer engagement, sales ops, marketing, CRM, and analytics.
• Experience leading cross-functional governance, achieving alignment, and defining clear decision rights.
• Ability to connect business processes, data ownership, source-system behavior, governance needs, and adoption dynamics.
• Proven track record in business transformation, standardization, and operating model evolution.
• Value realization mindset with skills to define outcomes and ROI from data initiatives.
• Global influence and complexity management in matrixed environments; strong data/technology literacy in CRM and analytics.

• Stakeholder collaboration
• Strategic influence
• Change management
• Master Data Management
• CRM platforms
• Data governance

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