Senior Manager – Area 4

Overview

In this role you will oversee day-to-day network execution across depots and central hub operations, ensuring targets for service, quality, and cost are met. You act as the main bridge between senior management and site operations, driving continuous improvement and efficient performance. You will shape network processes, coordinate depot setup and moves, and lead a multi-site team to deliver reliable service at scale. This is a hands-on leadership role in a company pursuing sustainability and service excellence.

Pay / Benefits

• Vitality At Work
• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite parking for all employees
• Discounted shopping from retailers including up to 5% off

Responsibilities

• Deliver daily plans across all depots to meet service targets
• Maintain high quality and Health & Safety standards at depots
• Manage cost within budget and monitor expenditure
• Collaborate with hub operations and provide feedback/solutions
• Develop direct reports to meet KPI standards
• Provide on-the-ground feedback to Heads of Network for process refinement
• Coordinate depot setup and moves as required by business plans
• Monitor capacity and escalate service or cost issues
• Review site performance via dashboards and implement improvement plans
• Identify operational risks and ensure contingency plans are in place
• Analyze depot route planning to fix inefficiencies
• Plan for volume uplift during holidays/peak periods
• Authorise depot area operational expenditure
• Review and audit routing plans and fleet availability
• Lead site managers to achieve performance targets
• Act as a primary contact for Depot Managers on daily issues
• Develop talent and promote internal progression
• Ensure compliance with policy, procedures and legal requirements
• Present site performance to senior management
• Support Sales and CRM in achieving revenue growth
• Identify and implement efficiency improvements with digital tools
• Pilot new operational processes
• Monitor driver compliance with hours and safety rules
• Report sustainability data at depot level
• Ensure environmental policy adherence

Key requirements

• Strong hands-on parcel management or transport operations background
• Proficiency with live routing systems (e.g., Quantum)
• Experience managing live operational teams across multiple sites
• Good understanding of UK transport regulations and safety compliance

• Results-driven and accountable
• Excellent communication with blue-collar and management stakeholders
• Strong mentoring and people development
• Live routing systems (Quantum)
• Route planning and performance dashboards
• Operational expenditure monitoring

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