Account Manager – Affiliate, Financial Services

Overview

In this role you will manage a portfolio of affiliate financial clients and help drive growth through strategic guidance and effective delivery. You will coordinate with client contacts, ramp up new clients quickly, and ensure profitable relationships by aligning product and service offerings with client needs. You will collaborate with internal teams to interpret data, present progress, and resolve issues, shaping how our advertising technology supports client success. This position offers a chance to contribute to Rakuten Advertising’s mission of connecting brands with engaged audiences while advancing your expertise in digital marketing and affiliate initiatives.

Responsibilities

• Manage a full portfolio of affiliate financial clients
• Maintain regular communications with key client contacts via meetings, emails, calls, and tickets
• Ramp up new clients quickly and set clear expectations
• Ensure client profitability and provide strategic growth advice
• Grow revenue from existing relationships and upsell relevant product/services
• Retain clients and resolve disputes
• Collaborate with Manager/Senior Manager on overall client experience
• Deliver client strategy through regular Account Review presentations
• Learn and advise clients on using our technology
• Review contracts to understand billing mechanisms
• Troubleshoot technical issues and file support tickets as needed
• Maintain documentation of client performance in internal systems
• Collaborate with publisher services to identify partnership opportunities
• Work with Analytics to interpret data and refine strategies
• Develop and maintain internal and external relationships

Key requirements

• 2+ years of digital marketing experience including client service
• Experience in financial affiliate marketing preferred
• BA degree in Marketing preferred
• Proficient in Microsoft Office (Excel intermediate, PowerPoint)
• Strong client relationship experience with advisory and upselling capabilities
• Good project management skills
• Web literate (tracking analytics and methods)

• Highly organized and self-motivated
• Strong time-management and prioritisation
• Creative problem-solving and professional judgment
• Microsoft Excel
• Microsoft PowerPoint
• tracking analytics

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