(Internal Candidates Only) HRA Operations Manager

Overview

In this role you will lead the day-to-day housing property services for Oxford City Council’s HRA portfolio (≈8,000 homes). You ensure safe, compliant, high-quality responsive repairs, voids, damp and mould, and surveying work, while driving value for money and resident experience. You work closely with Housing Services and other internal teams to deliver a joined-up, resident-focused service. You will strengthen governance and ensure compliance with regulatory frameworks and ombudsman standards. A meaningful opportunity to shape services at scale.

Pay / Benefits

• 29 days holiday
• LGPS
• subsidised leisure membership
• flex scheme
• employee benefits scheme
• post-probation pay increment

Responsibilities

• Lead end-to-end operational delivery of housing property services across the HRA portfolio
• Oversee responsive repairs, voids, damp and mould, disrepair, party wall matters, and area-based surveying
• Ensure services are delivered safely, efficiently, and in full regulatory compliance
• Manage delivery partners with a strong client-side approach, driving continuous improvement
• Collaborate with Housing Services, Customer Services, and Complaints to maintain a joined-up service
• Support tenancy sustainment and resident wellbeing through robust operational governance
• Embed governance and meet obligations under Social Housing Regulation, Awaab’s Law, and Housing Ombudsman Code
• Provide leadership and governance to improve performance and resident experience

Key requirements

• stakeholder management
• collaboration
• resilience under pressure
• governance and regulatory compliance
• contract management (non-contract-led)
• delivery partner management

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