Credit & Collections Specialist

Overview

In this Credit Controller role, you will manage accounts receivable and support healthy cash flow while ensuring a positive payment experience for clients. You will engage with customers to clarify balances, resolve disputes, and drive timely collections. The role combines cross-functional collaboration with process improvements to uphold compliance and deliver strong KPI results. This is a hybrid position based in Manchester, offering opportunities to grow within a supportive, inclusive firm.

Pay / Benefits

• hybrid working
• inclusive environment
• equal opportunities employer

Responsibilities

• Collaborate with clients and internal teams to resolve aged receivables and support cash flow while contributing to firm KPIs
• Oversee assigned receivables, address disputes with revenue control and practice groups, and ensure timely follow-up on balances
• Foster client relationships and work with stakeholders to advance credit control strategies and account reconciliation
• Work with fee earners to proactively manage balances, improve processes, and escalate unresolved debts when needed
• Monitor portfolio performance to maintain visibility over cash collection and ensure compliance with Solicitors’ Accounts Rules
• Contribute to credit control team meetings and support continuous improvement initiatives

Key requirements

• Experience in a credit control/debt recovery or fast-paced finance environment
• Ability to adapt to a dynamic setting with shifting priorities
• Strong time management skills to meet deadlines and goals
• Self-motivated with a collaborative, solution-oriented mindset
• Clear and confident communicator, both verbally and in writing
• Enthusiasm for learning and professional growth
• Familiarity with Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

• Effective communication
• Collaboration
• Problem-solving mindset
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

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