Senior Internal Channels Manager

Overview

In this role you will shape how colleagues discover, engage with, and experience internal communications across Entain’s global business. You’ll lead the channel strategy, governance, and daily delivery within a complex, multinational environment, driving simple, inclusive experiences. You will collaborate with People, Technology and Governance teams to unify communications across disparate systems. This is a hands-on, strategic position with a clear impact on how employees feel informed and connected to the Entain mission.

Pay / Benefits

• regular bonus
• pension
• 25 days annual leave
• wellbeing and development days
• life assurance
• private healthcare and wellbeing support

Responsibilities

• Lead the strategy, roadmap and daily performance of internal communications channels, balancing planning with hands-on delivery
• Develop and optimise the channel ecosystem to be engaging, intuitive and globally fit
• Own channel performance end-to-end: UX, governance, content structure, technical issue resolution and continuous improvement
• Partner with Internal Communications, People, Technology and Governance teams to deliver connected experiences
• Use data, feedback and best practice to identify opportunities and improve engagement
• Manage relationships with main suppliers and platform partners for value and service
• Oversee technical delivery of global virtual and hybrid events for multiple markets
• Be the go-to expert for internal channels, coaching teams and promoting best practice
• Stay updated on technologies and evolving audience behaviours to evolve channels
• Champion continuous improvement across all deliverables

Key requirements

• Extensive experience managing internal communications channels in a global/complex organisation, including roadmaps, governance and implementation
• Knowledge of digital employee communication, channel governance, content operations, UX and accessibility
• Practical experience with Microsoft 365 tools (SharePoint, Viva Engage, Copilot, Teams) and email platforms (Staffbase)
• Experience with Power Platform or OneLan CMS
• Ability to translate channel data and feedback into clear priorities
• Experience producing high-profile virtual and hybrid events with ability to manage technical delivery
• Confidence to challenge constructively and implement practical improvements
• Ability to explain technical concepts to non-technical audiences
• Strong partner, supplier and project management skills

• collaborative
• data-driven decision making
• ability to challenge constructively
• Microsoft 365 (SharePoint, Viva Engage, Copilot, Teams)
• Staffbase email platform
• Power Platform

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