Clinical Governance Lead(s)

Overview

In this role you will provide a visible clinical governance presence across designated NEMS sites, partnering with the clinical leadership to translate incidents, concerns and patient feedback into measurable improvements. You will work to embed robust governance systems, support learning across teams and foster shared governance with partner organisations. The role combines clinical credibility with strong communication, analytical and improvement skills to enhance patient safety and quality. This is a mission-critical position within a not-for-profit urgent care provider delivering care at multiple sites.

Responsibilities

• Provide clinical governance oversight and investigations of concerns and complaints at designated sites
• Promote timely, compassionate responses to patient concerns and feedback and identify learning themes
• Support duty of candour where required and assist with complex complaints
• Translate learning into practical, sustainable quality improvements and monitor progress
• Facilitate shared governance with partner organisations and cross-organisational learning
• Act as part of the clinical leadership team and advise on safety, quality and governance matters
• Undertake minimum 7.5 hours per week of clinical practice within the NEMS service area
• Maintain governance records and reports; support PSII, Learning Response Reviews and After Action Reviews

Key requirements

• Significant clinical experience in GP, ACP or ANP roles
• Experience in clinical governance, patient safety, risk management or quality improvement
• Experience reviewing or investigating incidents, complaints or concerns
• Experience identifying themes and translating learning into improvements
• Experience partnering with multidisciplinary teams and cross-organisational collaboration
• Ability to manage competing priorities and work autonomously
• Experience with PSII, Learning Response Reviews or similar learning responses
• Experience in Duty of Candour processes
• Current professional registration (GMC/HCPC/NMC or equivalent)
• Qualified GP, ANP or ACP; Level 7 minor illness, APACS or equivalent; leadership or management qualification; relevant postgraduate qualification
• Strong analytical, communication and governance skills

• leadership
• communication
• collaboration
• clinical governance
• patient safety
• quality improvement

…