IT Service Management Specialist

Overview

In this role you drive IT Service Management for bp’s EV IT landscape, partnering with cross-functional teams to design, implement, and operate service offerings and support models. You’ll help transform bp EV’s ITSM capabilities to deliver reliable digital services and strong incident management, while enabling global collaboration and continuous learning. The position offers exposure to a broad enterprise, shaping service design and governance as bp scales its digital transformation.

Pay / Benefits

• flexible working options
• generous paid parental leave
• excellent retirement benefits

Responsibilities

• Drive resolution of complex incidents and major incidents within the bp EV business
• Lead creation of service design, implementation artefacts, and documentation
• Publish up-to-date service catalogue aligned with Technology Support offerings
• Own and oversee service configuration management framework and changes
• Periodically review service designs for fitness and business value
• Present dashboards and insights to leadership advocating service design across bp EV
• Support continual improvement across operational support practices
• Participate in Technology projects to ensure ITSM representation

Key requirements

• Proven experience in ServiceNow CSDM and ITSM
• Understanding of ITIL practices (Foundation optional) and Service Design principles
• Experience using Service Management, Azure DevOps and process mapping tools (ServiceNow, Azure, Visio)

• Motivated by solving complex problems
• Strong communication and collaboration
• Customer-centric mindset
• ServiceNow CSDM
• ITSM
• ITIL knowledge

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