Program Lead

Overview

In this role you lead multi-project programs within iCrossing’s Delivery Solutions Team, ensuring alignment with client objectives and delivering strategic value. You’ll collaborate with cross-functional teams to shape integrated solutions across digital, creative, and technology pillars, while building strong client partnerships. The role emphasizes measurable outcomes, proactive risk management, and high-quality delivery at scale. This is a chance to influence client success, drive growth, and embody iCrossing’s values in every engagement.

Pay / Benefits

• flexible working
• life assurance
• monthly wellbeing allowance
• charity and study days
• enhanced parental pay

Responsibilities

• Lead delivery of multi-project programs aligned with client objectives and strategic value
• Build and sustain client relationships as trusted advisor to senior stakeholders
• Oversee program interdependencies, identify risks, and design mitigation plans
• Coordinate Digital, Creative, and Technology teams to integrate innovative solutions
• Monitor and report program performance against KPIs and ensure outcomes are achieved
• Drive operational excellence by optimizing resources and maintaining high delivery standards
• Foster a culture of curiosity and exploration to identify growth opportunities
• Act as an ambassador for iCrossing values in client and internal interactions
• Perform additional duties to support the Delivery Solutions Framework Team

Key requirements

• Deep understanding of Digital, Creative, and Technology services and ability to integrate across these pillars
• Strong leadership to inspire and manage cross-functional teams
• Strategic thinking and problem-solving focused on measurable business outcomes
• Exemplary communication skills for complex ideas and stakeholder engagement
• Exceptional stakeholder management and trust-building with clients and teams
• Proactive risk management with a track record of navigating challenges
• Proven experience in program management, delivery solutions, or similar fields
• Experience managing multi-service programs with budgets over 2M is a plus
• Proven ability to drive client satisfaction improvements and achieve >95% on-time delivery
• Familiarity with resource optimization and delivery-tracking methodologies

• leadership
• clear communication
• stakeholder management
• problem-solving
• delivery tracking methodologies
• resource optimization tools

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